The Brand Differentiator™
“Customer Service Reflected From The Inside Out”
Industry Driven Customer Service
Project Driven Customer Service
Call Center Customer Service
Internal/External Customer Service
Person to Person Customer Service
Customer Service Curriculum:
Dynamic Images International LLC is a world class innovator in the customer service space whose training is industry driven and customer centric, creating memorable moments for your customer. Customer Service techniques are strategically planned and deliberately executed to strengthen your company brand.
How to make everyday “a great day.”
Becoming a change agent.
The role of fear.
Empower the customer and create memorable moments.
Telephone Etiquette for Customer Service.
The power of your voice.
Greetings and closes that get results.
Creating a voice that smiles.
The role of verbal and non-verbal communication.
Dress for your industry.
Business Relationships “the heartbeat of customer service.”
Learning is achieved through role play scenarios, teach back techniques and motivational stimulation.
If it is your desire to have your company be a formidable player in your respective industry, then fine tune your customer service and create a world-class customer service team that executes with confidence and understands their role in differentiating your organization’s brand.
Dynamic Images International LLC. All Rights Reserved. 2018.